FAQs

Your Questions, Answered

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Find clear, helpful answers to common questions about our physiotherapy services, process, and treatments.

Frequently Asked Questions

Who can benefit from in-home physiotherapy?
Everyone! Whether you’re dealing with chronic illness or an acute injury, getting to a clinic can be a barrier to treatment. Others are simply most comfortable at home. Whatever your reason, in-home treatments eliminate the hassle, travel time, and inconvenience of traveling to a clinic.

You can book your first appointment by emailing us at info@physiohomecare.ca or calling us directly at 647-201-7807. For follow-up sessions, you may use the same contact methods or book online through your Jane account. Please allow 1–3 business days for a response to email inquiries.

No, a referral is not required. Physiotherapy is considered primary care, so you can book directly with us. However, some insurance providers may require a doctor’s referral for reimbursement—please check with your insurance company beforehand
Depending on your needs and availability, appointments are often available within 1–2 business days of contacting us.
On our first visit, our physiotherapists will assess, diagnose, develop a treatment plan to address your specific needs and (unless you prefer otherwise) perform your first treatment. Your plan will include treatment frequency and the type(s) of therapies (such as manual, exercise, ultrasound, etc.). There is a huge variation in terms of treatment plan length. Our goal is always to increase your mobility and reduce/eliminate your pain or discomfort in as short a timeframe as possible. That said, most situations require at least six to eight weeks to realize significant change.
Both your initial visit and follow-up sessions are around 45 minutes long. We’re happy to adjust the duration based on your individual needs and treatment plan.
Our team brings all necessary equipment to provide safe and effective treatment. This includes our own treatment table, gloves, gels, and treatment devices such as ultrasound and TENS machines. All equipment is thoroughly sanitized to ensure the highest standards of hygiene.
Most insurance plans offer coverage for paramedical services such as physiotherapy, chiropractic care, and massage therapy. However, coverage can vary—please check with your insurance provider to confirm your specific benefits.
If you have insurance coverage, please let us know—direct billing may be available depending on your provider. We accept Mastercard, Visa, and cash.